During product complaint intake and processing, there are missing or incomplete data sets. Currently, it’s difficult searching for these required missing fields.
The chatbot surfaces issues for easy fixing.
The full report is here and the clickable prototype demonstrating the proposed solutions.
We designed in a reporting dashboard so analysts could see which products were being reported the most and for what defect.
Connected Visibility was the given name to a product that the supply chain analysts at Janssen Pharmaceuticals use each day. We created a set of usability tests identifying the unmet needs possible enhancements.
Medidata is a platform that internal teams at J&J used to create, deploy, and manage clinical trials for newly developed pharmaceutical products. For the last few years, I’d been almost exclusively dedicated to the Janssen Pharmaceutical account. We didn’t get to choose our engagements, so all things considered I didn’t mind it; it was interesting data intensive UI’s (a lot of dash-boarding and data-viz).
For this project, I had to coordinate with 8-10 people that made up the 4 different types of user roles we were testing. Each role had a part in the clinical trial management process.
Four different users all doing different things on the same system, so I began to write out the goals of the tests. In general we wanted to test the usability of the current system, so that we could benchmark it to measure it against future design enhancements.
You can see the entire deliverable here.